AdWords Management - Using E-Mails
May 31, 2008
Get your customers to stay with you three times as long by using email correctly. Email is the most personal way to contact someone on the internet. Using email you can build trust and create and a whole business based on your personality, and sell to your clients repeatedly.
No discussion about Google AdWords would be complete if we didn’t show you how to turn that expensive one-millisecond click into a long-term relationship. When someone clicks on your ad, Google charges you $.50 regardless of what happens next. If the guy leaves after five seconds, he’s gone, and you’ll probably never get him back without paying again.
Holy Cow! At fifty cents for 5 seconds of time, that figures out to be Six hundred dollars an hour. That could depress you if you look at it that way. But, if you can get this guy’s email address, you can have correspondence with him regularly for no significant additional cost. If you have a One thousand dollar item to sell what is more likely for you to get from him: a One thousand dollar order or his email address?
When your sales process is more involved, there is a greater need to divide it into more manageable steps.
The Power Of Your E-Mail Lies In Being Personal
Run-of-the-mill advertisers have little respect for the personal nature of e-mail. They don’t realize how easy it is to turn off otherwise receptive prospects to their message, just by violating that.
It is essential to write as an individual. The exception is, if you are writing to someone who is a part of a group where each member knows the other members. Otherwise always compose your emails on a personal vein. Speak to your client, one person.
1. A “From” Field that Shows You’re a Real Person
If a personal approach works for the actual text of your e-mail messages, chances are that same principle will apply to other details in your e-mail. Such as your “from” field, for example. Consider the different impressions these “from” lines create:
Bill Kastl
William Kastl
William D. Kastl
Nakatomi Corporation
William D. Kastl, Nakatomi Corporation
Nakatomi Sales Department
Bill Kastl, Nakatomi Sales
Without the “spam” look you want to be amiable and personal. Spammers aim for this look themselves, the “this is from your long lost friend” look, so the truly personal look can be a difficult thing to achieve. The ticket is to include something in the email that is so connected to their peculiar interest that spammers could never have invented it.
Select a “from” field that will cement your customers to you.
2. A Provocative Subject Line
The most important thing about e-mail is that its success or failure is all about context. E-mail subject lines work not because they follow standard copywriting formulas but because they tap into what specific people are interested in at a particular time.
If we showed you generic examples of e-mail subject lines, it would be almost impossible for them to not sound like spam. So let’s take examples from a specific context that you understand: Google AdWords
When Google is NOT the Best Way to Get a Customer
Are Google Employees Spying on You?
Google’s ‘Don’t Be Evil’ and all that
Five Insidious Lies About Selling On The Web
The subject lines don’t blare at the reader with cheap promotional verbiage, they are suggesting to the reader that there is a tale to be told. They intrigue them instead of repelling them.
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