Top 10 Telephone Skills

Great telephone skills are the building blocks of every business and it is easy to see why. Many of the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving from your employees while on the phone. Employees that can use their telephone skills to effectively deliver excellent service will grow and maintain a thriving business. Top 10 Skills There are many tips and techniques available on the market to help... Read more »

Good Customer Service - Would You Like Fries with That?

We all like to be treated with good customer service — respect and kindness — when receiving services or purchasing products, but how many of us are conscious of our own attitude and body language when the roles are reversed and we are the service provider? Good customer service is crucial to the success of most businesses, regardless of the profession. It can increase profits, establish a respected reputation, build customer relationships and establish loyalty. It doesn’t matter... Read more »

Knowing What is Good Customer Service Satisfaction

When was the last time you had encountered an unforgettable buying experience? There are instances when you had bad experiences with e-commerce sites that failed to respond on time with your email query. Or there could been times when a sales associate at your local community computer store did not even know what are the products he is selling. You might have also experienced being placed on hold over the phone for a long time when you called just to ask a mail order company about their toll free... Read more »

Answering Services Help Make Customer Care a Top Priority

The personal touch is often overlooked in this fast-paced computerized society. It seems there’s just never enough time in a day to do everything that needs to be done and return every phone call that comes into a business. But, the most successful businesses know customer service must be a top priority. A 24-hour answering service can really help any business make sure the personal touch isn’t overlooked. It can, however, only go so far. Businesses that use a 24-hour answering service... Read more »

A Sure Fire Way to Say You Do Not Care About Your Customers!

There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build. One of those little things is a real problem to me. I see it in almost every company and at almost every level. It is my belief that we do not realize the impact it has on people. In some small way it affects our... Read more »

Complaining Customers and Your Lawn Care Business.

Let’s face it. You can’t please everyone. As a lawn business owner you want to keep your customers happy so they keep using your service. When customers are dissatisfied they will fall into one of three types of complaining customers: Passive Aggressive Constructive Let’s take a look at each one. Passive Complainers- These are the worst kind as far as I’m concerned. They will complain to friends, family and anyone that will listen. They complain to everyone within listening... Read more »

Six Sigma And The Customer

The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever. Although the end results of Six Sigma implementation (such as improvement of bottom line profitability and lean management) are quite significant, the ultimate value addition comes in the form of the return of satisfied customers. In the business world, constant pressure for innovation stems from increasing changes in customer demands and global technological challenges. Companies that get to the... Read more »

5 Steps To Making Your Customer Happy

Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfaction lies in making customers feel that their needs have been met. Experience with Vilfredo Pareto’s 80/20 rule tells us that 80% of the value of business results from only 20% of targeted efforts. This implies that keeping your current customers happy... Read more »

The Secret To Building Customer Relationships

It’s tempting to concentrate on making new sales or pursuing bigger accounts. But attention to your existing customers, no matter how small they are, is equally essential to keeping your business thriving. The secret to repeat business is following up in a way that has a positive effect on the customer. Effective follow-up begins immediately after the sale, when you call the customer to say “thank you” and find out if he or she is pleased with your product or service. Beyond this,... Read more »

5 Guaranteed Ways To Retain Your Online Customers & Keep Them Away From Your Competition

Whatever the product or service you offer on your website; there are probably hundreds of thousands or millions other websites which a potential online customer can go to. It takes a lot of hard work to get the visitors to your website in the first instance; now that some prospects have visited your website, you have a very high chance of converting them into your online customers. It is very important for you not to lose them to your competitor. How can you retain your leads and prospects, and... Read more »