Trickle Down Customer Service Training
July 10, 2008
Everyone can make a difference in customer service. Every employee and every person. Whether your job is the CEO of a multi-million dollar company or the janitor of a mom and pop, you are invaluable to those around you. And customer service training starts from the top down. When it comes to customer service, the people on the front line (because they are seen by the customer more often than the management) appear to be more in need of training. However, good customer service training starts from... Read more »
What Defines Good Customer Service
July 2, 2008
When you are asked to define good customer service what are the first thoughts that come to mind? The ability to supply your customers’ wants and needs, whether they are new or existing customers. Providing exceptional customer service centers around ensuring your customers are happy. Your overall objective is to ensure that they are coming back for more or referring your services. By doing this you will be ensuring your continuing lively hood in the business that you have chosen to create. There... Read more »
Customer Experience: Fine Architecture or House of Horrors?
June 28, 2008
Imagine what would happen if you had dozens of architects and hundreds of contractors all working on your business. Now image if there was no master plan and each individual spoke his or her own unique language. It’s not hard to imagine that you would have something that would resemble the Winchester House - the now-famous 160-room house that was cobbled together over a 38-year span with no master plan. The house is notorious for stairs that go nowhere, doors that open to a 2-story drop,... Read more »
How Much Help Do Your Clients Need?
June 26, 2008
If you read my article a few weeks ago, you’ll know that over Easter I painted my living room a lovely cream magnolia colour. I’m a big fan of the property programs that are on telly at the moment so I while I was feeling all excited about how fresh and pretty my living room was looking, I decided I was also going to do a subtle feature wall. Now I’ve never used wallpaper before and to be honest, I’m normally not a big fan of it but in the DIY store I saw this cream swirl... Read more »
How the High Cost of Gas Can Be an Opportunity to the Restaurant Owner
June 24, 2008
As people scuttle their plans to travel far this summer due to the high cost of transportation whether it be by car , train , or plane , these same people will spend their savings on other things close to home. They will not necessarily bank the savings but spend it on local attractions , backyard barbeques and their local eateries. I have never heard of a vacationer who did not want to spend money. It is just what they want to spend their money on that is important. Gas or food ? Let us think about... Read more »
Eye Contact and 3 Other Ways to Build Trust Through Customer Service Training
June 20, 2008
If you are looking for ways to improve your business and make more profits there is no easier or cheaper way to do it than through customer service training. Here are four simple tools to take your business to the next level and build that customer trust. Once you have read them I will teach you how to change your employees for the better in just 10 seconds. First, always be on time. When you make a customer wait for you what you are telling them is that your time is more valuable then theirs. It... Read more »
Performance Appraisals Needs In The Call Center Industry
June 19, 2008
Encouragement is the key to performance. Reward is even greater source of encouragement when it’s beyond just words. Call centers have over the years developed a performance appraisal system that’s including all the components of good communication. Nowhere else does appraisals matter so much as much in call centre business, as its all about customer experience which sells and is at CSR discretion, he can make it most memorable or the worst at the same time. Technology has turned the... Read more »
10 Ways To Improve Your Customer Service
June 17, 2008
1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase. 2. Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner... Read more »
Your Call Center Trainings
June 15, 2008
Training is the key for any business success, as it prepares you to take-on the challenges with a lot more skill and belief and when its matter of creating good impression on the customer who is of other nationality, other culture and creed, the role of training gets even more pivotal. Call centre training is the most crucial part to make the experience of your caller rewarding and to get repeat on sales, otherwise, you won’t get a second chance to create your first impression. The key areas... Read more »
Do You Need More Staff For Your Call Center?
June 13, 2008
Call centre business has a reputation of being one of the industries that has high hiring and firing turnover and likewise, the mindset of the people available in industry is nurtured on the same philosophy. They are not much concerned about frequent switching like other careers where it goes against you. Finding and retaining right people for the call centre is a well known dilemma, as there are certain shortcomings which are attached with this particular business, so, all the measures can only... Read more »
