Customer Service Training Remains Inadequate

Most organizations still do not provide comprehensive, let alone adequate, training in today’s marketplace. A recent report by the Service & Support Professionals Association (SSPA) said that only 27% of service and support staff spend more than 5 days on annual ongoing training. Beyond that, it was found that 82% of new hires feel they do not receive much training in customer service skills, compared to only 18% who feel they do. What an exposure for a company to have–not only... Read more »

Philippine Call Centers and Government Support

The economic life of the country is always tied up with its political life. In the Philippines, the boom in the call center industry is being developed and supported by the government. In fact, the growth of the call center industry is in part because of the support of the Philippine government. Call centers provide an alternative for Filipino professionals to work in the country instead of working abroad. The call center industry has grown so much since 2001. Currently, there are more than 100... Read more »

Are You Satisfying Your Customers?

While high levels of customer satisfaction typically lead to company growth, it is not always the case that business growth leads to satisfied customers. In many cases, the opposite is true. The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following: Customer dissatisfaction with the quality goods and services offered in the marketplace is more than a nuisance. The US economy is heavily dependent on increases in consumer spending. Such increases... Read more »

Mystery Shopping No Longer A Mystery

Mystery shopping is becoming more and more important for businesses to ensure they offer exemplary customer service. So what is it? I hear you ask. Well Mystery shopping sounds mysterious and alludes to something covert and spy-like. The reality is not quite as glamorous as the image of an international spy but nevertheless the mystery shopper provides a similar service. Mystery shopping is utilised by businesses that want to have someone impartial analyse the performance of their staff and the services... Read more »

The Common Habit Among Salesmen That Can Destroy Their Careers

“As a salesman, my boss evaluates my performance based on the number of sales and the amount of money I make (mainly the latter). How can I perform my job for God’s glory and without letting the money run my life?” This is a great question that a friend recently asked me. In sales, you’re often torn between two masters — your boss and your customers. It’s a difficult place to be. While your customers aren’t technically your “master,” try staying... Read more »

Customer Satisfaction is Good for Business

Great customer service is the goal for every business large or small. Or at least it should be! Businesses depend on clients to generate sales for their products and services. When customer satisfaction is high, people are referred to a business by word-of-mouth marketing. The key to develop a growing business is to make people so satisfied with a product that they “tell and sell” others about it. One of the keys to developing a high-level of customer satisfaction is access to customer... Read more »

Customer Service thru Call Centers - Are They Making Lives of Indian Customers any Easier?

We all have to fall back on call centers these days whenever we need some help or information for our bank accounts, mobile services or tour itineraries as we don’t have the time to visit the relevant department. But the experience is seldom satisfactory and many people believe that customer service over telephone simply does not work in this country. Of course we cannot ignore the convenience of 24/7 but how far can we expect to get our queries resolved by the call center agents? My personal... Read more »

Learn The Secrets Of Customer Experience That Drive Ultra High Business Performance

Is your business stuck in neutral, or worse, drifting backwards? It doesn’t have to be that way. Some companies have figured out the secret for achieving ultra high business performance, and it has nothing to do with anything you’ll find on the balance sheet. An elite set of companies have uncovered the secrets of customer experience to achieve ultra high business performance. Customer satisfaction is one of those extremely valuable, yet sometimes elusive, business assets. Despite... Read more »

Freelance Work At Home Basics - 3 Ways to Build Client Trust While Working From Home

One of the best consulting assignments in the world is when your top client (i.e. your main source of income) has you perform all the work from your home office. However, while it is very optimal to work from home and you have advantages over people that commute to the office, you do have to consider building and keeping client trust. After all consulting is a very simple concept: you are paid to get results through completing projects for your client. Otherwise you are not worth the money the client... Read more »

In A Jam? A Payday Loan Advance May Help

Whether times are tough or you know that they are getting there, get a payday loan in advance of the troubles that you are facing. You’ll be surprised by what kind of problems can be handled with cash in hand. So many times, it turns out that the money that we need in a pinch is not very much at all. You may simply need the money to buy groceries or to take advantage of a once in a lifetime deal. There are plenty of reasons that you might need to take a payday loan, and when you can get... Read more »