Tips And Technology For Six Sigma In Mobile Workforces
July 13, 2008
However, success has not been consistent everywhere. In areas of highly mobile workforces, such as sales and services, deployments have always been a challenge, even though these people are the ones who are in constant touch with customers. Some organizations that have tried to use Six Sigma in field sales have used information technology solutions too soon. There is a wrong perception that Six Sigma will interfere with the productivity of the sales staff or take up time that they would rather spend... Read more »
Six Sigma Cost of Quality
July 13, 2008
Six Sigma provides a solution to the problem of connecting quality and costs. Categories of Costs You can broadly categorize the cost of quality as the cost of poor quality (COPQ) and the Cost of good Quality. The cost of poor quality covers internal as well as external costs that are a result of the defects in the products. The cost of good quality covers those costs incurred on the deterrence of non-conformance as well as for the assessment of these products for conformance. The cost of poor quality... Read more »
Six Sigma Training In 3 Easy Steps
July 13, 2008
It is not just the Green Belts and Black Belts who need to be trained, but the Master Black Belts and Champions as well. All of them are the foundations for creating the Six Sigma culture. The training program for these businesses should be designed well to suit the needs of Six Sigma projects. A proper plan that ensures that all training needs are taken care of is vital to the business improvement process that they will be undertaking. Developing an effective training methodology should be the... Read more »
Which Customers Should A Six Sigma Company Listen To?
July 13, 2008
You have to concentrate on the organization’s strategy - and it market leadership and value establishment, then the voice of the customer is of utmost importance. Any improvement to the existing system is worthwhile only when the returns are in the form of satisfied customers. The need for continuous innovation is the result of growing customer demands and technological challenges. Determine the Customer The important point that arises here is which customer to listen to. There will be a... Read more »
Stay Connected With Applied Management Project Software
July 8, 2008
Every business seeks project managers, and requires them for long-term success. Thus, a project management professional is in a field with tremendous and growing demand, with high and rapidly rising salaries. The field of information technology project management is just as competitive as project management in manufacturing or construction. The implementation of applied management project software can enhance the job of the IT Project Specialist and is particularly fitting in this specialized area.... Read more »
10 Eternal Truths of Project Management
July 4, 2008
No two projects are the same but acknowledging these truths of project management might help you deal with the uncontrollable. 1. Your project plan will change The sooner as a project manager you learn to except that your project plan is not the declaration of independence but rather a living, breathing document open to misinterpretation and change the sooner you can get on with the important business of dealing with those miscommunications and changes. 2. If its not written down, it didn’t... Read more »
Six Sigma: Choosing The Best Method For Listening To The Customer
June 27, 2008
Telephone Surveys A telephone survey is a basic way to randomly select and carry out customer surveys. The sample generated can be generalized to an entire target population. A great example of this is if you want to carry out a survey of customers who have bought or have viewed a newly-launched product. A standard questionnaire should be prepared and the interviewer makes phone calls to the customers and record the data on the basis of the information provided. The data collected is very useful,... Read more »
Asking The Right Questions Is The Key To Six Sigma Data Collection
June 27, 2008
The most important factor in getting the relevant information is asking the right questions. The right questions help the respondents to understand it and answer accordingly. Consider a situation where a help desk technician receives a call from a frantic customer saying she has spilled coffee onto a keyboard. The technician in this situation should think and dig deeper for more information about the keyboard. The technician then instructs the customer to clean it with water, as the keyboard is easily... Read more »
Managing Six Sigma Change Resistance
June 27, 2008
Without the acceptance of employees, Six Sigma process improvement is bound to fail. Resistance to change has to be anticipated by the Six Sigma project team. Resistance may be shown by employees by ignoring the new process, disagreeing with the benefits, or criticizing the new tools or software applications. Communication is the Key Six Sigma team leaders must keep reminding employees of the vision of the organization. It helps to maintain employee morale and belief in the change process. Frequent... Read more »
Six Sigma Black Belt Candidate Qualities
June 27, 2008
Six Sigma Black Belts act as change agents. They are looked upon as prospective leadership material in areas other than Six Sigma also. They are knowledgeable and skilled in the use of Six Sigma tools and methods. When you are selecting Six Sigma Black Belt candidates, you need to look broadly at some of the attributes like the personal attributes of the candidate, Six Sigma training, technical ability, experience and aptitude. Black Belts will typically have undergone four weeks of Six Sigma training... Read more »
