The Portrait of a Customer Service Superstar

There was something distinctively different and attractive in the way that Sara Smith treated others. As an employee, she was a shining example for other co-workers simply because of her friendly personality. People tended to gravitate toward her. This was especially true in her relationships with the many loyal customers that she had won over the years.

Sara had what it took to be what I would classify as a “customer service superstar.” She had a way of bringing customers back and encouraging other co-workers to achieve their best. Sara was an excellent example to others and made a positive impact at her organization.

One feature that Sara consistently showed to other people was her genuine friendliness. She had a way of making co-workers and customers feel welcomed simply by the way that she treated them. Her friendly smile and pleasant tone of voice made others feel comfortable from the start. People also were attracted to the way that she genuinely took an interest in them. She could instantly drop everything she was doing and give another person her undivided attention.

Another outstanding feature of Sara was her ability to listen to others without interrupting. Customers truly felt that she cared about them. It became evident within the first few minutes of being served by Sara that she sincerely cared that her customers were well taken care of.

Another great attribute that made Sara a customer service superstar was her enthusiasm for serving others. People tended to gravitate toward her by her unselfish focus on her customers. Anyone who knew Sara could see that she truly considered it an honor to serve others. This positive attribute also had a way of bringing out the best in her fellow co-workers.

Never one to complain, Sara had a way of making others feel appreciated. Customers who were helped by her would walk away feeling that they were served by the most thankful person in the world. This not only left them with a great feeling as they walked out the door, but also made them want to return simply because of Sara and the way she made them feel.

Sara also had a way of making her customers feel accepted by the genuine welcome that she projected. She consistently showed consideration and respect and spoke in a way that would build others up. Her encouraging words made a positive impact on her fellow co-workers. Never one to be critical, Sara had the gift of making others feel comfortable in her presence by her genuine kindness and thoughtfulness.

Customers could not help but walk away feeling that they were just given the absolute best service. This is because Sara understood the power of appreciation and respect for the customer. Each day customers would ask to be assisted by Sara. Many customers would drive out of their way simply to be served by her. She was highly valued within her company, a positive encouragement to her fellow co-workers, and loved by her customers. This is what made Sara an outstanding superstar in the field of customer service.

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